Blended ITIL Training Workshops Turns Out To Be A Highly Effective Implementation Method

ITIL – IT Infrastructure Library is an integrated set of best practices that are used to aid the implementation of a framework for IT Service Management. Last year we saw a need to re-tailor our course to meet the rise of ITIL adoption worldwide. One of our clients, a multinational outsourcing firm with a IT staff strength of 3,000 people in three disperse locations US, India and China, faced the challenge to bring their IT personnel staff up to speed with the newly implemented ITIL framework. The company has an objective to meet: get their IT staff trained and certified on the new ITIL new processes and tools within 3 months. The most logical learning strategy is to use e-learning to achieve the goal. However this could also eat up the time and cost required to ta View the rest of this article